Shawn D. Jamieson

3 North River Street  l  Etters, PA  l  (717)938-4852(H) (717) 712-4987(C)  l  shawnjamieson@comcast.net

Targeting Positions in the Information Technology Industry

Bachelor of Science in Computer and Information Science

              Harrisburg University of Science and Technology,                                                   Harrisburg, PA           August 2009

Associates of Applied Science in Computer Networking Technology

              Harrisburg Area Community College                                                                         Harrisburg, PA      December 2005

.NET, C#, Java, SQL, HTML, ASP, PHP, XML, UML, MS Access, Cisco IOS, Microsoft, Linux, MS-DOS, Novell, Cosmo Worlds, MS Office Suite, Visio, WAN/MAN/WAN, TCP/IP, SPX/IPX, DNS, DHCP, POP 3, SMTP, TELNET, FTP, VPN, ICMP, RIP, IGRP, TFTP, ATM, Ethernet, FDDI, SONET, ATM, INFOSEC

 

Hinkles and McCoy OSP Design School; BICSI Site Survey and Media Selection Certification; BICSI Underground and Direct Cable Plant Design Certification; Hubbel Certification; Leviton Certification; Copper Splice Training; Installation and Repair Certification; Fiber Termination Training; Bucket Truck Certification

 

 

Serena Software

July 2011-September 2012

·         Consultant

o        Provide onsite and remote consulting services for software products.

o        Participate in all aspects of software implementation including requirements definition, design, configuration, development, testing, installation, end-user training, and go-live support.

o        Analyze customer requirements and business processes.

o        Execute consulting tasks as defined by a project plan and/or project manager.

o        Develop complex system integration solutions between Serena software products and other applications.

o        Exercises independent judgment in setting own priorities.

o        Accountable for the timeliness and quality of all work assigned.

o        Adhere to customer policies and procedures.

o        Adhere to Serena policies and procedures.

 

 

 

Jacobson Company

November 2010-July 2011

·         Desktop Administrator

o        Troubleshoot and repair hardware and software issues for desktop and laptop computers by remote desktop throughout Jacobson Company locations.

o        Install new software and perform software upgrades as needed.

o        Add local and networked printers and printer software.

o        Repair and re-image hard drives that can not be remotely repaired.

o        Administrate all other fascists of the desktop infrastructure.

 

National Support Systems                                                                                                               

May 2010-November 2010     

·         Call Management Agent/Help Desk

o        Create new service order tickets for technicians to run service calls on ATMs and order parts for Pizza Hut Stores that need to be fixed or replaced.

o        Dispatch technicians to service calls

o        Escalate calls to appropriate levels if technician cannot provide resolution to the client.

o        Receive and respond to calls from technicians and relay information to close the client’s service calls.

o        Create and close service calls using UNIX program and oracle database systems.

 

Commonwealth Telephone Enterprises                               

   April 1998-January 2005

·                                  Supervisor/Lead Cabling Technician:

March 2001-January 2005

o        Supervised a team of installers on various cabling projects.

o        Trained new employees in proper cabling and termination techniques.

o        Installed, terminated, and tested the network and telecommunications cabling infrastructure.

o        Installed CATV electronic equipment to support the Cable Television system.

o        Constructed telecommunication rooms and closets.

 

·                                  Outside Plant Design Engineer: (promoted 4/2000)                                                                        April 2000-March 2001

o        Surveyed existing cable plant records for accuracy.

o        Designed all facets of aerial and underground cable plant.

o        Created drawings for the installation of cabling, telephone poles, guy rods, guying, splice points, cable counts, pads, switches and cross boxes.

o        Responsible for obtaining R/W and easements for underground and aerial cable plant designs.

 

·                                  ISP/OSP Design Engineer/Project Manager:(promoted 9/1999)                                          September 1999-April 2000

o        Managed the labor force to ensure accurate performance and protocols.

o        Responsible for the design of the Inside Plant and Outside Plant cabling infrastructure required to support a campus environment.

o        Created and utilized bid specifications documentations and drawings to create material and labor costs to respond to RFP’s.

o        Attended site survey meetings and created scopes of work for potential bid responses and contracts.

o        Managed Inside Plant (ISP) and Outside Plant (OSP) cabling projects.

o        Attended project meetings with customers.

o        Created Job Change Orders (JCO) and Requests for Information (RFI).

 

·         Field Engineer/Help Desk: (promoted 9/1998)

September 1998-September 1999

o        Assisted the ISP/OSP Design Engineers/Sales Engineers with bid documentation.

o        Collected field information during site surveys to verify cable plant drawings and bid

documentation.

o        Read and verified prints affecting the cabling infrastructure.

o        Created and updated butterfly drawings for the maintenance-hole systems.

o        Answered, documented and resolved incoming calls pertaining to the telecommunications infrastructure.

o        Escalated Calls to upper management to be resolved if a resolution could not be found at the lower levels.

 

·                                  Structured Cabling Installer:                                                                                                    

April 1998-September 1998

o        Installed the network and telecommunications cabling infrastructure.

o        Assisted the Structured Cabling Technician with termination and testing of the cabling infrastructure.

o        Constructed Telecommunication rooms and closets for data and telephony cabling.